Operations
Field Operation Manager - Jammu%20and%20Kashmir
Jammu%20and%20Kashmir
Job Description:
On ground travel for minimum 15 to 20 days (inter and intra state)- Operation based role which entails 70% Operational & 30% other duties to be performed on regular basis.
- Managing business operations for the state, including monitoring daily activities of the team.
- Role demands strong project management, co-ordination.
- Responsible for adherence to budget/cost control, company assets, team productivity and taking necessary action for achieving desired results.
- Preparing and executing detailed project plan in consultation with HO for smooth and timely execution.
- Defining performance metrics for team, setting SLA, KPI, Quality Targets and achieving the same.
- Ensuring SOP adherence during fieldwork & escalating deviations observed, if any.
- Providing regular feedback to HO on all aspects including non-quantitative areas of fieldwork, suggesting necessary changes and taking corrective actions based on the ground situations
- Monitoring daily team performance, sharing HO feedback with the team working on ground, & implementing necessary changes.
- Accompanying teams while on survey and working along with them as a field observer and auditor.
- Coordinating with internal as well as external customers, clients, vendors, etc. within the state.
- Identifying training needs of the team and coordinating with HO and regional trainer for conducting training sessions
- Driving a culture of performance, quality, and continuous improvement amongst the team.
- Recruitment of Regional Coordinators, Field Researchers (team leaders) and Surveyors in line with business requirements.
Desired Candidate Profile:
- Experience in the BFSI segment / Insurance, Logistics, Telecom, Hospitality, FMCG / FMCD, Training Institute undertaking government projects, NGO supporting programs of poor population, Skill Development Projects, Retail store set up across multiple locations sectors will be an added advantage
- Profile requires minimum 70% of traveling across states
- Should be fluent in the local language - along with Hindi/English.
Skill Set and Competencies:
Functional:
- Should possess leadership and team handling
- Should be able to resolve grievances on timely basis, act as a bridge between Ground & HO
- Should be able to Read/Write/Speak the local language.
- Minimum 7 years of experience handling similar level of responsibilities.
Behavioral:
- Good communication skills
- High on Integrity
- Eye for detailing
- Mindset and getting hands dirty
- Time management skills
